Returns & Exchanges
At Carluccio's, we take pride in the quality of our authentic Italian products and want you to be completely satisfied with your purchase. If your order arrives damaged or contains errors, our dedicated customer service team is here to ensure a swift resolution.
Notify Our Team
Contact our customer support within 48 hours of delivery if there are any issues with your perishable or pantry items.
Provide Documentation
Email us your order number along with clear photographs of the damaged products and the original packaging.
Verification Process
Our quality control specialists will review your claim within 3 business days to determine the eligibility for a refund or replacement.
Resolution
Once approved, we will either dispatch a fresh replacement or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing