Frequently Asked Questions
Everything you need to know about our authentic Italian products and delivery.
How do you ensure the freshness of your food products during transit?
We use temperature-controlled packaging and chilled liners for all perishable items. Our logistics partners prioritize quick delivery to ensure your items arrive in peak condition.
Where do you ship and what are the delivery costs?
We currently ship nationwide. Delivery costs are calculated at checkout based on your location and the weight of your order, with free standard shipping available on orders over £50.
Are your products authentically sourced from Italy?
Yes, we work directly with regional Italian producers and artisans to source the highest quality ingredients, from our cold-pressed olive oils to our hand-made pastas.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a refund or replacement.
Do you offer options for specific dietary requirements?
We provide a wide range of gluten-free, vegan, and vegetarian options. You can use our website filters to browse products that meet your specific dietary needs.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking link so you can monitor your delivery in real-time.